Refund policy

If a reading isn't what you hoped — for any reason, even after you've read every word — email us within 7 days of the purchase and we'll refund it in full. You do not have to explain why, and we will not argue.

Your purchase history shows each purchase and its date, so the 7-day window is never our word against yours.

A week is enough time to read the whole report, sit with it, and decide whether it earned its price. After that the purchase is final — the ordinary rule for digital goods delivered instantly.

We say this plainly rather than burying it, because the alternative is a policy that reads generously and gets argued about later. Everything you need to judge the purchase — the price, the full table of contents, a real generated preview — is on the page before you pay.

• Duplicate charges — the same purchase billed twice.
• Charges you don't recognize.
• A reading that failed to generate, or came out broken.

These are our failures, not yours, and they are refunded whether or not you have read anything. A reading that generated badly is flagged on our side automatically — you should not have to notice it first.

Email support@foxyfate.com with the reading name and roughly when you bought it. That's enough for us to find it.

We aim to reply within 2 business days. Once approved, the money goes back to your original payment method; your bank typically posts it within 5–10 business days.

Unused Embers from a pack are refundable — the same rule, in the same shape: what you have not consumed comes back.

Embers you have already spent on follow-up questions are not refundable, because the answer was already delivered. If you bought a pack and spent part of it, we refund the unused balance.

Embers are virtual credits with no cash value and cannot be transferred or cashed out. If an answer fails, that question's Embers are returned automatically — you never pay for an answer you didn't get.

If you see the same charge twice, email us and we'll refund the duplicate — usually the same day we see it. You do not need to open a bank dispute first, and we will not argue about an obvious double charge.

If you don't recognize a charge at all, write to us before disputing it. It is often a family member using a shared card, and we can confirm what was purchased.

If a minor made a purchase on your card, contact us — a parent or guardian can have it reversed, regardless of anything else on this page.

Purchases appear on your statement as FOXYFATE followed by READING — for example FOXYFATE READING. We do not use unrelated billing names, and this is the same descriptor configured in our payment processor.

No auto-renewing subscriptions today — every purchase is a one-time charge you choose. No countdown timers, no fake discounts, no pre-checked add-ons.

Questions about a specific purchase are always welcome at support.